A credit note is an accounting document issued by a seller in favor of a customer to cancel or reduce the amount of a previous invoice. It is used in cases of merchandise returns, billing errors, commercial discounts applied after invoicing, or partial cancellation of an order.

When to Issue a Credit Note?

• Merchandise return: The customer returns all or part of the delivered items.
• Billing error: Incorrect price, wrong quantity, or item description.
• Commercial gesture: Discount granted after invoice issuance.
• Order cancellation: Partial or total cancellation of an already-invoiced delivery.

Read our detailed article on how and when to issue a credit note. GestiumPRO manages credit notes and automatically posts them to customer accounts.