CIRTASOFT
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GestiumERPGestiumERP

From drop-off to return, one single file

GestiumERP's S.A.V module replaces the workshop notebook or spreadsheet. Every device coming back to the shop opens an intake file: warranty, technician, parts, quote, invoice and hand-back, with no re-entry.

GestiumERP
Intake
Warranty
Workshop
Quote & invoice
Spare parts
Supplier return
Hand-back
Communication
Printouts
1
single file from drop-off to return
9
tracking statuses, all logged
+5000
satisfied customers with Cirtasoft
Features

The whole S.A.V, from reception to hand-back

The module plugs into what you already use: the customer is a third party in your database, the device is found in your sales, parts come out of your stock, the quote and invoice are real sales documents.

Intake

Typing or scanning the serial number finds the original sale: customer, item, invoice, purchase date and warranty. Free entry is possible, walk-in customers are created on the fly, with reported fault, accessories handed in, visual condition and photos.

Warranty

Warranty status and end date are calculated automatically. Configurable exclusions (breakage, oxidation, power surge…), traced goodwill gesture with mandatory reason, repair warranty and printable warranty certificate.

Workshop & technicians

Assignment to a technician and a “My workshop” screen: each technician sees their files by stage, starts them, puts them on hold for parts or completes them. Device location in the workshop and repeat-repair detection.

Diagnosis, time & costs

Configurable fault codes (symptom, cause, action) and free-text report. Time spent per person, internal cost at the function's hourly rate and optional quality check validated by a second user.

Spare parts

Parts issued from the file, returned to stock on cancellation, and purchase request for a missing part. No part leaves without the customer's approval, except for an authorized user.

Quote & customer approval

Quote generated from the file with labour and planned parts. Approval or refusal recorded with date and channel: on site, phone, SMS, e-mail or WhatsApp. Diagnostic fee billable if the quote is declined.

Invoicing & warranty cost

Out of warranty, the invoice is a real sales invoice with the usual payments and accounting. Under warranty, parts are issued to a dedicated S.A.V cost centre and the cost of every file is calculated.

Supplier return

Pre-filled supplier claim addressed to the supplier of the original purchase. Tracking of the return number, shipping and return dates. On return: device repaired, exchanged (new serial number recorded) or to be taken back.

Hand-back & uncollected devices

Checks before release (device ready, accessories returned, payment), signed hand-back slip, reminders for ready devices and an abandonment procedure with a printable discharge.

Communication

E-mail to the customer from templates with merge fields, a ready-to-send WhatsApp message, and internal notifications on assignment and when a device is ready.

Alerts & follow-up

Alerts on late files, unanswered quotes and devices to chase: one click opens the file. Clear life cycle, every change logged with date, user and comment.

Printouts

Drop-off slip in two copies with file QR code, label, workshop sheet, hand-back slip, discharges, warranty certificate, file journal and serial number history.

Why GestiumERP?

One single file for the whole life of the device

✓
One file, no more notebookFrom reception to hand-back, everything is in the same record: warranty, diagnosis, quote, parts, time, invoices, supplier exchanges and messages sent.
✓
Warranty checked in secondsThe serial number finds the sale and calculates the warranty. No more counter arguments without proof.
✓
No re-entryCustomer, item, original invoice, parts and billing rely on existing modules: sales, stock, purchasing, treasury, accounting.
✓
A controlled workshopEach technician sees their workload, time and cost of every repair are measured, parts do not leave without customer approval.
✓
Warranty cost finally visibleEvery file under warranty carries its real cost, charged to a dedicated cost centre.
✓
Secure, traceable and multilingualDated history of every change, fine-grained user rights, closed files locked. Interface in French, English and Arabic.
File life cycle0 re-entry
9statuses, from drop-off to hand-back, each one logged
WarrantyCalculated
PartsAfter customer approval
InvoiceFrom the file
Serial number

From the sale to the warranty in one scan

Type or scan the serial number: GestiumERP finds the original sale and calculates the warranty status. No invoice to look for, no argument without proof.

✓Original sale found: customer, item, invoice, purchase date
✓Warranty status and end date calculated, exclusions ticked at diagnosis
✓Device already in the workshop: history displayed and repeat repair flagged
✓Device sold elsewhere or without a number: free entry always possible
S.A.V fileWarranty
Looking up the sale...
Serial number scanned
Original saleFound ✓
Warranty statusUnder warranty ✓
Warranty endCalculated ✓
File statusReceived ✓
Before / After

Without the module, with GestiumERP

Without the module
With GestiumERP
✕Devices tracked in a notebook or spreadsheet
✓Single, logged repair file
✕Warranty checked by searching for the invoice by hand
✓Original sale and warranty found through the serial number
✕Who is repairing what? Where is the device?
✓Assigned technician, location and status visible
✕Parts issued with no trace
✓Parts linked to the file, issues subject to customer approval
✕Quotes and invoices redone by hand
✓Quote and invoice generated from the file
✕Warranty cost unknown
✓Cost of every file calculated, dedicated cost centre
✕Supplier returns tracked from memory
✓Return, return number and dates tracked
✕Devices forgotten at the back of the workshop
✓Reminders, alerts and abandonment procedure with discharge
Who is it for?

Suited to businesses that provide S.A.V

Any business that sells devices tracked by serial number and honours their warranty.

Home appliancesITTelephonyToolsProfessional equipmentResellersShops and distributorsIn-house or subcontracted repair workshopsAny business selling devices tracked by serial number
Pricing

An option of GestiumERP

The S.A.V module is offered as an option of GestiumERP. Get a free, personalised estimate based on your needs.

Option
GestiumERP S.A.V moduleOn quoteOption of GestiumERP

For home appliance, IT, telephony, tool and professional equipment businesses.

✓Intake by serial number
✓Calculated warranty and exclusions
✓Workshop, technicians and parts
✓Quote, customer approval and invoice
✓Supplier return
✓Hand-back, reminders and discharges
✓FR / EN / AR interface
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Take control of your S.A.V with GestiumERP today

Request a free demonstration now. Our team will contact you within 24 hours.