What is a workflow?

A workflow is a formalized representation of the steps in a business process, including the actors involved, the actions to be taken, and the validation rules. In an ERP, workflows automate approval circuits and secure critical processes.

Examples of Workflows in Business

• Purchase approval: Request → Manager approval → Purchase order → Receipt.
• Billing circuit: Quote → Customer approval → Delivery note → Invoice → Payment.
• Leave management: Employee request → Manager approval → Schedule update.
• Complaint handling: Receipt → Analysis → Response → Closing.

The workflow engine of GestiumERP allows you to model and automate your business processes without custom development.